Elegant Occasions privacy
Privacy handled with care.
Elegant Occasions respects the privacy of clients, prospective clients and website visitors. This policy explains the personal information we may collect, why we collect it and how it is handled.
By contacting Elegant Occasions, submitting an enquiry, requesting a quote, making a booking or using this website, you agree that your information may be handled as described in this policy.
Information we collect
We collect information you provide directly when you contact us, submit a form, call, email, visit the studio, request a quote or make a booking.
- Name, phone number, email address and other contact details.
- Event or wedding date, venue, location, guest numbers and timing.
- Service interests, styling preferences, product selections and budget information you choose to provide.
- Invoice, payment and booking details needed to manage your event.
- Messages, notes, approvals and correspondence connected with your enquiry or booking.
How we use information
We use personal information to respond to enquiries, prepare quotes, confirm availability, plan events, manage hire items, communicate with clients, issue invoices and deliver agreed products and services.
We may also use information to maintain client records, improve our services, manage disputes or unpaid amounts, comply with legal obligations and protect our business, staff, clients and property.
Payments and booking records
Payment information is used to process deposits, balances, refunds where applicable, hire bonds and other booking-related charges. We keep records of invoices and payments for administration, accounting and legal compliance.
If credit card details are taken for a hire bond, they are used only for the relevant hire arrangement and are destroyed after items are returned or collected and any damage or loss matter is resolved.
Event images and testimonials
Elegant Occasions may receive or create event photographs, videos, testimonials or styling images. We use these only where we have permission, where the content has been supplied for that purpose, or where use is otherwise permitted by law.
If you would like an image or testimonial reviewed, corrected or removed from our marketing, contact us with the relevant details and we will assess the request promptly.
Website data and cookies
Like most websites, this site may collect standard technical information such as pages visited, browser type, device type, approximate location, referring pages and basic usage data. This helps keep the website secure, understand performance and improve the user experience.
The website may use cookies or similar technologies for essential site functions, analytics, security and performance. You can usually adjust cookie settings through your browser.
Sharing and disclosure
We do not sell personal information. We may share information only where needed to deliver services, manage bookings, process payments, work with venues or suppliers, obtain professional advice, comply with law, resolve disputes or protect legitimate business interests.
Where third-party providers are used, they are expected to handle information only for the purpose of providing their service to Elegant Occasions or the client.
Storage, access and correction
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No method of electronic storage or transmission is completely secure, so we cannot guarantee absolute security.
You may request access to personal information we hold about you, ask for corrections, or ask a privacy question by contacting Elegant Occasions. We may need to verify your identity before responding.